Core Insights - The partnership between Cognizant and Flagstar Bank marks a significant milestone in Flagstar's technology transformation, enhancing client experiences and operational efficiency [1][2][3] Group 1: Partnership Overview - Cognizant has acted as a strategic partner to Flagstar, supporting its multi-year technology transformation initiative named "Simple, Sophisticated" (S2) [2][3] - The S2 initiative aims to create a modern technology platform that drives innovation, enhances client experiences, and supports employees while managing risks [2][4] Group 2: Impact on Operations - The partnership has integrated Cognizant into Flagstar's technology and operations ecosystem, delivering services across various banking sectors including Commercial & Industrial Banking, Consumer Banking, and Risk & Compliance [3][4] - Establishment of co-branded development centers in Hyderabad, India, and Manila, Philippines, reflects the commitment to building a seamless operational environment [3] Group 3: Efficiency and Client Satisfaction - Cognizant's expertise has streamlined Flagstar's tools and processes, leading to improved efficiency and reduced costs [4] - The partnership has resulted in higher customer satisfaction scores, indicating a positive impact on Flagstar's stakeholders [4] Group 4: Future Initiatives - Both companies are focused on innovation, with plans to explore an AI Center of Excellence in India to unlock new opportunities in artificial intelligence [5] - The collaboration aims to position Flagstar at the forefront of technology-driven banking solutions [5] Group 5: Social Responsibility - Flagstar and Cognizant have partnered in a social outreach program to provide software education to under-resourced communities in rural areas around Hyderabad [6] Group 6: Company Background - As of September 30, 2025, Flagstar Financial, Inc. had $91.7 billion in assets, $63.2 billion in loans, and $69.2 billion in deposits, operating approximately 340 locations across nine states [8][9]
Cognizant and Flagstar Bank, N.A. Mark One-Year Partnership, Advancing Flagstar's Transformation, Enhancing Client Experience and Driving Efficiency