万全区法院倾力打造一站式诉服中心

Group 1: One-Stop Litigation Service Center - The Wanquan District Court aims to create a practical one-stop litigation service center as part of its goal to "strive for excellence and become a champion," focusing on optimizing litigation service quality and efficiency [1] - The center will implement a "one-window" service model, integrating various functional areas such as waiting, guidance, service, and case registration, to streamline litigation services and clarify procedures [1] - The center will enhance litigation guidance by providing specialized personnel to assist and direct parties, offering comprehensive consultation, case inquiries, and legal explanations [1] Group 2: Online Service Automation - The court emphasizes "full online processing," utilizing the "People's Court Online Service" platform to integrate various litigation services, achieving a 96.54% online case filing rate [2] - The online service platform will be improved with user-friendly guides and manuals, particularly targeting elderly users unfamiliar with electronic systems [2] - The court will utilize a dual hotline mechanism ("12368" and "12345") to provide direct access to case information, procedural inquiries, and complaints, ensuring efficient service delivery [2] Group 3: Multi-Channel Dispute Resolution - The court is enhancing its multi-channel dispute resolution capabilities by collaborating with relevant departments and social mediation forces, establishing an integrated mechanism for dispute resolution [3] - The court will publicly disclose litigation service details, including processes, material requirements, and timelines, to facilitate tracking by parties involved [3] - The court will strengthen its reception capabilities for petitions and complaints, implementing a mechanism for regular conflict resolution and ensuring effective communication with the public [3]