The worker engagement downward spiral continues

Core Insights - Employee engagement in the U.S. has significantly declined from a peak of 36% in 2020 to 31% in 2025, equating to approximately 8 million fewer actively engaged workers [9] - The decline in engagement is most pronounced among younger workers, with Generation Z and younger millennials experiencing an 8-point drop, and older millennials seeing a 9-point decrease [3] - Key factors contributing to disengagement include a lack of clarity about job expectations and a feeling of being cared for as individuals [9] Engagement Trends - The percentage of Generation Z and younger millennials who feel their supervisor cares about them as a person fell by 13 points over five years [4] - Opportunities for learning and growth at work decreased from 48% in 2020 to 37% in 2025 [4] - Engagement among Generation X dropped by 6 points, while baby boomers showed no change [3] Employee Expectations - Many millennials express satisfaction in their current roles but are open to leaving for better pay, clearer growth paths, or improved learning opportunities [5] - A significant portion of workers indicated that better communication would help them understand work expectations, alongside the need for improved leadership direction and recognition [6] - Supportive relationships and respect at work were highlighted as crucial for employees feeling cared for, with lesser emphasis on pay and benefits [7] Organizational Challenges - The decline in employee engagement marks a reversal of a decade-long trend of improvement prior to the COVID-19 pandemic [8] - Organizations are facing challenges in maintaining clarity in role expectations and enhancing the overall work experience [8]