王小卤客服回应鸡爪被曝发霉变质：已在事件发生次日与顾客沟通协商，完成赔偿

Group 1 - The core issue involves a consumer reporting that Wang Xiaolu's chicken feet product showed signs of mold and spoilage, specifically blackened chicken feet with white mold on the surface [1] - Wang Xiaolu's customer service responded by stating that they communicated with the customer the day after the incident and completed compensation [1] - The online store's customer service explained that the product is vacuum-packed after high-temperature frying, indicating that spoilage should not occur during production, suggesting that the issue likely arose from damage during transportation [1]