知名连锁零食店回应：秤没问题，系新员工操作失误

Core Viewpoint - A consumer reported discrepancies in the weight of snacks purchased from the "Hao Xiang Lai" store in Cixi, Ningbo, leading to claims of overcharging due to inaccurate measurements [1][4]. Company Response - The company, Wanchen Group, acknowledged the issue and stated that it was due to an operational error by a new employee. They have conducted an internal investigation and confirmed that the measuring instruments used in the store are compliant and accurate [6][7]. - Wanchen Group emphasized its commitment to product measurement and service quality, stating that all measuring instruments are legally certified and undergo daily calibration [7]. Market Position - "Hao Xiang Lai" is a leading brand in the bulk snack retail sector, and Wanchen Group is the only listed company in this industry on the A-share market. As of June 2025, the company plans to expand its store count to 15,365, including 14,334 "Hao Xiang Lai" stores [7]. - For the first three quarters of 2025, Wanchen Group reported a revenue increase of 77.37% to 36.562 billion yuan, with a net profit increase of 917.04% to 855 million yuan [7].