人民币现金收付新规来了！这些情况可投诉举报

Core Viewpoint - The People's Bank of China, in collaboration with the National Development and Reform Commission and the Financial Regulatory Administration, has implemented regulations to uphold the status of the Renminbi as legal tender, prevent refusal of cash payments, and meet the diverse payment service needs of the public, effective from February 1 [1]. Summary by Relevant Sections Regulations on Cash Payment Behavior - The regulations establish basic requirements for cash payments based on classification management and universal applicability, including: - Cash payments must be supported in face-to-face services and transactions that can be completed offline, with reasonable change availability [2]. - Self-service models and locations like parks and schools must clearly indicate payment methods and cash acceptance [2][6]. Requirements for Commercial Banks - Financial institutions must adhere to cash management laws and improve cash service quality to meet public and business needs: - In cases of cash payment difficulties, institutions should negotiate amicably with businesses and retain evidence for complaints if cash is refused [4][21]. - Banks must ensure that cash deposit and withdrawal services are available at branches with physical locations [10]. - The layout and number of cash service points and self-service machines must cater to diverse customer needs [13]. Handling of Cash Payment Issues - In the event of cash payment issues, the public is encouraged to retain evidence and report through various channels, with the People's Bank of China coordinating timely resolutions [21][22].