今年春运云南铁路预计发送旅客1545万人次，线上可自助办理免费退票

Core Insights - The 2026 Spring Festival travel season in China will run from February 2 to March 13, lasting 40 days, with an expected increase in passenger volume to 15.45 million, indicating significant growth compared to previous years [1] Group 1: Passenger Flow Characteristics - The main passenger flows during the Spring Festival will include family visits, labor migration, tourism, and students, characterized by long duration, high volume, and concentrated but uneven distribution [1] - The peak travel period before the festival is expected from February 12 to 15, primarily driven by family visits, while the post-festival peak will occur from February 21 to March 1, with a focus on family visits, labor migration, tourism, and students [1] Group 2: Train Operations and Services - A total of 64 temporary passenger trains will be arranged, including 13 inter-provincial and 51 within Yunnan, with 39 night trains added to meet personalized travel needs [2] - New direct high-speed trains will connect cities such as Shantou, Guangzhou, and Zhuhai, expanding the coverage of high-speed rail services [2] - The introduction of quiet carriages on 128 trains aims to enhance passenger comfort and promote a civilized travel environment [3] Group 3: Ticketing and Refund Policies - The railway department will implement a trial for free ticket refunds through the 12306 platform, allowing passengers to self-process refunds for mistakenly purchased tickets within 30 minutes of payment [4] - A dedicated phone booking service for seniors over 60 will be available to facilitate ticket purchases, alongside expanded discounts for train fares [4] Group 4: Enhanced Passenger Experience - Key stations will see the installation of charging facilities, including 108 power outlets and USB/Type-C charging ports, to address passenger concerns about device battery life [5] - The "Light Travel" service will be expanded to additional stations, allowing travelers to enjoy a more convenient experience while exploring Yunnan [6] - The introduction of pet transportation services on select high-speed trains aims to cater to pet owners, further enhancing service offerings [6]