FedEx to Offer Access to AI-Powered Post-Purchase Solutions for Enterprises

Core Insights - FedEx is enhancing its digital tracking and returns capabilities with AI-powered solutions to improve post-purchase experiences for enterprises [1] Group 1: AI-Powered Solutions - FedEx is launching FedEx Tracking+ and FedEx Returns+, which are AI-enhanced tools designed to automate customer support and improve operational efficiency [1] - Key AI features include automated returns policy adjustments, pattern detection in delivery data, and performance insights to monitor trends [1] - Brands using these solutions have reported a 42% reduction in "Where is My Order" inquiries and an 85% increase in customer retention [1] Group 2: Customer Experience and Revenue Impact - The 2026 FedEx Returns Survey indicates that 67% of consumers consider a retailer's return policy when making purchases, highlighting the importance of convenient return options [1] - Intelligent return experiences can lead to three times more repeat purchases and a 60% increase in average order value [1] - AI tools for returns are currently used by 37% of business shippers, with 51% planning to adopt them in the future, reporting up to 85% forecasting accuracy [1] Group 3: Corporate Developments - FedEx appointed Scott Ray as COO for U.S. and Canada Surface Operations, effective June 1, 2026 [2] - The company announced a ten-member board of directors for the upcoming independent FedEx Freight, with R. Brad Martin as chairman [2] - FedEx filed a Form 10 registration statement with the SEC for the planned spin-off of FedEx Freight, indicating progress towards its launch [2]