宠物可托运、行李轻装行……解锁春运出行便民新体验

Core Insights - The 2026 Spring Festival travel season has commenced, with national railways expected to transport 540 million passengers, averaging 13.48 million daily, representing a 5.0% year-on-year increase. The total inter-regional mobility is projected to reach 9.5 billion, setting a historical record [1] Group 1: New Services and Initiatives - The railway department has introduced a series of smarter and more user-friendly services to enhance the travel experience during the Spring Festival [1] - Graduating college students in 2026 will benefit from two additional one-way student discount tickets, allowing a total of six discounted trips this academic year [1] - Senior travelers can now book tickets via the 12306 customer service hotline for journeys starting from February 2, with options for online or offline payment [2] Group 2: Ticketing and Refund Policies - Passengers who mistakenly purchase tickets can receive a full refund without fees if they request it within 30 minutes of payment and more than four hours before departure [3] Group 3: Luggage and Pet Services - The "Light Travel" service has been expanded to 111 train stations, providing door-to-door luggage transport, covering major cities [4][5] - The pet transportation service on high-speed trains has been extended to 110 stations, increasing the number of eligible trains from 54 to 170 [6] Group 4: Dining and Charging Facilities - There are now 91 internet dining stations available, enhancing food options and quality for travelers [7] - A charging facility upgrade project has been initiated, focusing on nearly 500 major train stations to accommodate the increased demand for electronic device charging during the travel season [7][10] - New charging stations will include USB and Type-C ports to meet fast charging needs, with specific designs for different classes of seats on high-speed trains [10]