Group 1 - The article highlights the vibrant atmosphere at Zhengzhou East Station on the first day of the Spring Festival travel rush, showcasing the efforts of volunteers to assist travelers [1] - A total of 38 university student volunteers, including Ding Yishan from Henan Agricultural University, were deployed to help passengers navigate the station, emphasizing the importance of their role in providing assistance [1] - The training session for new volunteers included sharing experiences from seasoned volunteers, such as Yao Shuying, who emphasized the significance of empathy and proactive assistance in volunteer work [2] Group 2 - The article describes the "Five Heart Service Method" promoted by the elderly volunteers, which includes warm reception, sincere dedication, patient answers, careful inquiries, and thoughtful help, aiming to create a supportive environment for travelers [2] - The presence of elderly volunteers, averaging 68 years old, at Zhengzhou West Station demonstrates the continuity of volunteer spirit, as they assist travelers with various needs, reinforcing the values of dedication and community support [3] - The collaboration between young and elderly volunteers during the Spring Festival travel period embodies the spirit of "safe, convenient, and warm Spring Festival," highlighting the intergenerational connection in volunteerism [3]
新春走基层·我在，我看，我记录丨两代红马甲 一颗志愿心
He Nan Ri Bao·2026-02-02 23:38