西贝回应深圳海雅缤纷城店闭店：已与商场达成方案，顾客储值余额可在全国任意西贝门店使用

Core Viewpoint - The conflict between Xibei and Shenzhen Haiya Bifeng City revolves around Xibei's unilateral decision to cease operations without proper consent, which has negatively impacted the shopping center's operations and brand image [1] Group 1: Company Actions - Xibei has been operating in Haiya Bifeng City for nearly ten years, building a loyal customer base [1] - On January 15, 2026, Xibei submitted a request to stop operations by February 28, 2026, citing operational costs and actual conditions [1] - Xibei attempted to clear out all items on January 31, 2026, without written consent from Haiya Bifeng City, which was deemed a breach of contract [1] Group 2: Haiya Bifeng City's Response - Haiya Bifeng City provided multiple solutions to support Xibei during difficult times but was not acknowledged in Xibei's actions [1] - The shopping center emphasized that Xibei's actions severely affected its overall operational planning and brand environment, damaging mutual trust established by the contract [1] - Haiya Bifeng City has demanded that Xibei immediately resume normal operations and uphold the basic spirit of the lease agreement [1] Group 3: Customer Impact - The situation has also impacted the overall image of Haiya Bifeng City, leading to a decline in customer shopping experience [1] - Xibei assured customers that their stored value balances can be used at any Xibei location nationwide, indicating an effort to maintain customer trust amid the conflict [1]