GXO Partners with London Luton Airport to Operate its First Consolidation Centre

Core Insights - GXO Logistics has partnered with London Luton Airport to operate the airport's first consolidation centre, aimed at enhancing security and efficiency for airside deliveries [1][3] Group 1: Partnership and Operations - The consolidation centre will manage all airside deliveries, addressing the operational needs arising from an increase in passenger numbers, which rose from 16.7 million in 2024 to over 17.5 million in 2025 [2] - GXO will ensure secure checking and delivery of items available for purchase in the terminal, including high-end fashion, cosmetics, and items for airport shops and restaurants [3] - The consolidation centre will be located in a repurposed hangar as part of an £11.5 million refurbishment programme, which will also create 150 new jobs at the airport [4] Group 2: Technology and Efficiency - GXO will implement a bespoke IT system named STREAM to monitor and manage service levels, ensuring continuous improvement and real-time tracking for deliveries [6] - The STREAM system will enhance retail revenue and passenger experience by ensuring stores are stocked with the right merchandise and allowing dynamic adjustments to delivery schedules [7] Group 3: Industry Impact - This partnership represents a significant expansion for GXO in the UK airport sector, where it has been operating consolidation centres since 2006 [5] - The consolidation centre will provide multi-faceted customer service support, including 24/7 access to a service-focused team for improved delivery outcomes [5]