省人大代表张蓉：解决老年人的“欠费”烦恼需要多管齐下 | 两会好声音

Core Viewpoint - The proposal aims to enhance the electricity billing notification system to better serve the elderly population, particularly those living alone, who often struggle with technology and face challenges in managing their electricity payments [1][2]. Group 1: Current Issues - A significant portion of the elderly population is unfamiliar with smartphone operations and struggles to complete online payments independently [1]. - Many elderly individuals, especially those living alone, face unexpected power outages due to insufficient balance notifications from their electricity meters, which do not display balances or alert users when the balance falls below 50 yuan [1]. - The lack of timely and effective communication regarding payment alerts, combined with uneven distribution of payment service points, exacerbates the difficulties faced by the elderly in managing their electricity bills [1]. Group 2: Proposed Solutions - The proposal includes optimizing smart meter notification features to display electricity balance and adding an audible alert option to help elderly users easily understand their balance status [1]. - A multi-dimensional warning notification system is suggested, incorporating both online and offline methods, such as phone calls or home visits for registered elderly individuals, to ensure accurate delivery of alerts [2]. - The initiative also recommends allowing account binding with family members' phone numbers to facilitate shared notifications and assistance with online payments, aiming to bridge the digital divide and promote social adaptation for the elderly [2].