Humana Redefines the Member Experience with Agent Assist Built with Google Cloud

Humana introduces Agent Assist to help member advocates deliver faster, more personalized support, enabled by an expanded partnership with Google Cloud "Our collaboration with Humana is a blueprint for the future of healthcare—where technology doesn't replace the human element, but radically enhances it," said Chris Sakalosky, vice president, Strategic Industries, Google Cloud. "By integrating Gemini Enterprise for CX, we're giving Humana's advocates an agent that handles the complexity of benefits in the b ...