Businesswire·2026-02-03 17:00Core Insights - Information Services Group (ISG) has initiated a research study focused on service providers that assist enterprises in redesigning business processes using Microsoft's AI-embedded platforms [1][2] - The study aims to address key AI-related challenges faced by enterprises, including cultural shifts, trust, large-scale adoption, and return on investment, as organizations strive to become human-led and agent-operated [2][5] Research Study Details - The findings from the study will be published in a series of ISG Provider Lens reports titled "Microsoft AI and Cloud Ecosystem," set to be released in July 2026 [2] - The reports will evaluate companies providing Microsoft productivity and business process services, Azure-based data transformation and AI services, Azure managed services, and Azure-focused professional services [2][4] Evaluation Framework - Enterprise buyers will utilize the reports to assess current vendor relationships and explore potential new engagements, while ISG advisors will leverage the information to recommend providers to clients [3] - The research will categorize providers into four quadrants based on their services: 1. Microsoft Productivity and Business Process Services 2. Azure Data Transformation and AI Services 3. Azure Managed Services 4. Azure Professional Services [5][7] Geographic Focus - The study will include geographically focused reports covering the global Microsoft AI and cloud ecosystem market, with specific insights into regions such as Asia Pacific, Brazil, Germany, Switzerland, and the U.S. [6] Provider Assessment Criteria - Providers will be evaluated on their capabilities to modernize digital workplaces, implement automated business processes, and deliver governed, scalable, and responsible AI solutions [7] - The assessment will also consider providers' ability to integrate operational platforms with Azure's native tools and align technical strategies with long-term business objectives while adhering to compliance standards [7]