Core Insights - The total number of railway passengers during the first three days of the Spring Festival travel rush is expected to exceed 34 million [1] Group 1: New Services Introduced - A new free ticket refund service has been introduced, applicable for "mis-purchased" tickets within a limited time frame [3][4] - A telephone booking service for elderly passengers (aged 60 and above) has been launched, allowing them to purchase tickets via a dedicated hotline [5] - Over 8,000 trains will feature "quiet carriages" during the Spring Festival, marked by a specific icon on the ticketing platform [8][10] Group 2: Ticket Purchasing Process - Passengers can purchase tickets for tourist special trains through the "Railway·Tourism" section of the railway 12306 app [6][8] - The "Railway Smooth Code" on train armrests offers various services, including meal ordering and lost item tracking, enhancing the travel experience [12]
视频丨免费退票、老年旅客电话订票……“影老板”为你解答今年春运新变化
Yang Shi Xin Wen Ke Hu Duan·2026-02-04 06:31