湖北去年为消费者挽回经济损失1.28亿元

Core Insights - In 2025, Hubei Province received and processed 755,000 consumer complaints through the 12315 platform, recovering economic losses of 128 million yuan for consumers [1] - The average processing time for complaints decreased from 13.4 days in 2024 to 11.6 days, indicating a significant improvement in dispute resolution efficiency [1] Consumer Complaint Management - The Hubei market supervision department enhanced the multi-channel dispute resolution mechanism, resulting in a 20% average decrease in complaints in sectors such as entertainment, telecommunications, and utilities [1] - A rapid resolution mechanism for small online consumer disputes was implemented, with over 60% of disputes resolved within three days, improving consumer experience [1] - The department established a "three-linkage" mechanism involving people's mediation, administrative mediation, and judicial mediation, appointing 201 public welfare lawyers and experts as social mediators [1] Market Safety and Consumer Environment - Hubei's market supervision department focused on the safety regulation of food, pharmaceuticals, key industrial products, and special equipment to create a safe consumption environment [1] - The province launched a three-year action plan to optimize the consumer environment, targeting retail, catering, accommodation, and tourist areas, dynamically cultivating 23,000 safe consumption units and creating 180 safe consumption gathering areas [1] - A total of 10,000 business entities committed to a "seven-day no-reason return and exchange" policy [1]