助力跨越“数字鸿沟”：梨花教育打造有温度的适老服务

Core Insights - The article emphasizes the importance of addressing the digital divide for the elderly, highlighting the need for technology solutions that are patient and wise to ensure social equity and warmth [1] Group 1: Digital Divide and Elderly Engagement - The essence of the digital divide extends beyond interface adaptation issues to the capability and psychological barriers faced by the elderly, with only 38% of elderly internet users able to independently use ride-hailing apps and a mere 25% actively using AI health management tools [2] - The report from the China Internet Network Information Center (CNNIC) indicates that as of July 2025, the number of internet users aged 60 and above reached 161 million, with an internet penetration rate of 52.0%, yet their digital engagement remains superficial [2] Group 2: AI Innovations for Elderly Services - In response to societal needs and policy guidance, tech companies are exploring deeper empowerment paths, such as Shenzhen-based AI education company Shifang Ronghai, which launched the "AI Mentor" to provide learning and emotional support for the elderly [3] - The AI Mentor utilizes 75 proprietary algorithms and professional voice models to address the physiological and psychological characteristics of the elderly, achieving a satisfaction rate of 95.81% with over 110,000 AI-generated works [3] Group 3: Human-Centric Approach to Elderly Services - The core of elderly adaptation is not merely technological iteration but a precise response to the real needs of the elderly, moving from superficial adjustments to comprehensive AI companionship [4] - Building a quality elderly ecosystem requires collaboration among policy, market, and society, with a focus on creating low-threshold, highly adaptable products that genuinely address the issues of "ability to use, willingness to use, and desire to use" [4] - Bridging the digital divide is fundamentally about safeguarding social equity, necessitating the integration of humanistic care into every design aspect to ensure the elderly feel a sense of belonging and achievement in the digital age [4]