Core Insights - Charles Schwab reported a record year with significant growth across all retail investor segments, achieving $519 billion in net new assets and an 18% increase in total client assets to $11.9 trillion [2][8] - The company handled 10% of the notional equity market volume in the U.S. and managed 30 million client calls, indicating strong operational performance and client engagement [3][4] - Retail trading activity increased by 30% in 2024, with a further 20% rise reported in the early weeks of 2025, showcasing heightened client engagement and demand for financial services [9][10] Financial Performance - Record revenue for the year was up 22%, reflecting robust growth across various metrics [8] - The company has been actively paying down debt, contributing to its strong financial position [8] Client Engagement and Trends - Retail clients are increasingly seeking comprehensive financial support, with a notable trend towards younger investors who are more educated and investing earlier [11][10] - Key trends identified include the impact of AI on investment behavior, the evolving narrative around digital assets, and the distinction between gambling and investing [11][12][21] Market Outlook - The company maintains a positive outlook on the market, citing strong economic fundamentals and reasonable valuations in certain sectors, despite high overall market valuations [25][26] - Innovation remains a priority for the company, focusing on enhancing capabilities for clients and adapting to changing market dynamics [27][28]
Charles Schwab CEO on Earnings, AI, Crypto & Market Volatility