免费退票、老年旅客电话订票……列车长为你解答今年春运新变化

Core Viewpoint - The railway travel during the Spring Festival is expected to exceed 34 million passengers in the first three days, indicating a significant increase in passenger flow and interest in the Spring Festival travel experience [1] Group 1: Ticketing Services - This year, a new free ticket refund service has been introduced, applicable under specific conditions of "mispurchase" and "time-limited" [2] - Passengers can self-process refunds for mispurchased tickets within 30 minutes of payment and more than 4 hours before departure, without incurring a refund fee [3] - A new telephone booking service for elderly passengers (60 years and older) allows them to purchase tickets by calling the 12306 customer service, with assistance available from 8 AM to 6 PM [4] Group 2: Travel Options - Passengers can purchase tickets for tourist special trains through the "Railway·Tourism" section of the 12306 App, selecting their desired travel dates and information [7] - Over 8,000 trains will feature quiet carriages this Spring Festival, marked by a "静" icon during the booking process, providing a quieter travel option [8] Group 3: Passenger Conduct and Services - Passengers in quiet carriages are expected to maintain silence and avoid noise, including using electronic devices in a manner that does not disturb others [11] - The "Railway Smooth Travel Code" on train armrests offers various services, including meal ordering, ticket upgrades, and lost item tracking, enhancing the travel experience [13]