构建优质的免陪照护“上海模式”

Core Viewpoint - The proposal to promote "unaccompanied care services" aims to enhance the quality and efficiency of medical services, addressing the challenges faced by families with hospitalized patients [1][2]. Group 1: Current Situation and Challenges - The unaccompanied care service allows professional caregivers to provide 24-hour care for hospitalized patients without the need for family members to be present [1]. - As of mid-November 2025, 57 medical institutions in Shanghai have implemented unaccompanied care services, serving a total of 434,000 patients with an average satisfaction rate of 98.7% [2]. - Challenges include the lack of integration of service costs into health insurance, uneven implementation across different hospital wards, high turnover rates among caregivers, and a significant gap in the age, education, and professional qualifications of caregivers compared to actual needs [2]. Group 2: Recommendations for Improvement - The proposal suggests innovating payment mechanisms and integrating costs into health insurance, expanding coverage to include II and III level care patients, and exploring connections with long-term care insurance [3]. - Enhancing the attractiveness of the caregiving profession through the implementation of national occupational standards, improving the age and education structure of caregivers, and establishing a clear career advancement pathway linked to compensation [3]. - Increasing public awareness and understanding of the service by integrating policy explanations into family doctor services and creating a unified platform for patient satisfaction evaluation and public reporting [3].