【安康】民生“总客服”：接得快 办得好

Core Insights - The article highlights the effectiveness of the Ankang City 12345 hotline in addressing community issues and enhancing grassroots governance through efficient response mechanisms and cross-departmental collaboration [1][2][4]. Group 1: Hotline Functionality - The Ankang City 12345 hotline operates 24/7, focusing on six key areas including public welfare and urban management, with a response mechanism that ensures general requests are addressed within five working days [2]. - In 2025, the hotline received 449,600 calls with a connection rate of 97.89% and a satisfaction rate of 98.61% [2]. Group 2: Community Impact - The hotline has been instrumental in resolving issues in old residential communities, leading to improved living conditions and increased resident satisfaction [3]. - The community party organization effectively utilized hotline data to enhance decision-making and address issues related to property services and community renovations [3][4]. Group 3: Leadership Engagement - Ankang City has initiated the "Leadership Call Day" activity, where leaders directly engage with citizens to address common issues, resulting in immediate action plans for problems like illegal taxi operations [4][5]. - A total of 252 "Leadership Call Day" events have been conducted, with significant engagement from city leaders, resulting in high satisfaction rates among citizens [5].