Core Viewpoint - The company, Chow Sang Sang, has addressed consumer concerns regarding the gold content of its products, confirming that the disputed item meets national standards for gold purity [2][4]. Group 1: Company Response - Chow Sang Sang issued a statement emphasizing its commitment to consumer rights and quality control, stating that all products undergo rigorous quality checks before leaving the factory [2]. - The company has pledged to enhance communication and service details to improve consumer experience and maintain high product quality standards [2]. Group 2: Regulatory Actions - The market supervision authority in Qingyuan City has accepted the complaint regarding the gold jewelry and organized mediation, leading to a third-party testing of the item in question [4]. - The testing results confirmed that the jewelry met the GB11887-2012 national standard for gold purity, with the report delivered to both the consumer and the company [4]. Group 3: Testing Results - Initial consumer complaints indicated discrepancies in gold content, with varying purity levels detected at different points on the pendant, ranging from 64.37% to 99.99% [4][5]. - The testing also revealed the presence of other metals such as iron, silver, and palladium in the pendant [5].
足金挂坠争议有新进展!周生生再发声明:检测结果显示为足金