AI Rewrites the Playbook for Reverse Logistics

“We knew that in the back room of our stores, we didn’t have room to do a bunch of sorts. We couldn’t ask them to use their labor in a taxing way,” O’Brien said. “Every single day, our algorithm is reupping what our recovery looks like, and helping give back-room information to store team members to sort inventory in a simple, binary way. That has made things seamless inside of our four walls.”Store associates taking in returned items can follow simplified sorting instructions while the system determines th ...