Senior leaders say they are confident in company change — but workers aren’t

Core Insights - Middle managers face significant changes in their roles and are often expected to implement new organizational models without clear guidance, leading to uncertainty that affects team dynamics [3][4] - There is a disconnect between leadership expectations and employee execution, with leaders focusing on organizational design while neglecting the practical details of implementation [4] - The integration of artificial intelligence into organizational models will exacerbate these challenges [5] Recommendations - Bain suggests a 20/200/2000 framework for support: 20 senior leaders, 200 middle managers, and 2000 employees, emphasizing the need for structured support during transitions [6] - Effective leadership involves planning for practical work in new models and providing necessary support to employees during transitions [7] Survey Findings - After reorganizations, 88% of leaders believe their new structures will succeed, but only 36% of employees share this belief [8] - Only 22% of employees felt they received adequate support for adapting to new workflows, despite over 80% of leaders believing they communicated effectively [8]