从“被动问”到“主动送”，潍坊社保转变服务模式

Core Viewpoint - The introduction of the "Warm Notice of Rights and Matters for Retirees" by the Weifang Social Insurance Center aims to enhance the service experience for retirees by providing clear and comprehensive information about their rights and benefits [1][2]. Group 1: Service Innovation - The "Warm Notice" is designed to be issued simultaneously when employees complete their retirement procedures, ensuring that they are informed about policies early, services are timely, and their rights are protected [1]. - The notice addresses key concerns of retirees, including pension payment schedules, qualification certification processes, related subsidies, and fraud prevention tips, all presented in a clear and accessible manner [1][2]. Group 2: Proactive Service Approach - The Weifang Social Insurance Center has adopted a "policy finds people" service philosophy, actively engaging with retirees by sending reminders to companies before retirement processing and allowing for approval progress tracking [2]. - After the pension calculation is completed for new retirees, the center sends immediate SMS notifications regarding the amount to be received, enhancing both the speed and warmth of the retirement process [2]. Group 3: Future Service Enhancements - The Weifang Social Insurance Center plans to use the promotion of the "Warm Notice" as an opportunity to continuously optimize the service chain for retirees and expand diverse service channels [2]. - The goal is to provide more considerate, precise, and efficient services to every retiree, thereby improving overall satisfaction and sense of gain among the public [2].