“走得了”更要“走得好” 暖心服务护航平安归途

Core Viewpoint - The Spring Festival travel rush (Chunyun) in China is expected to see a record of 540 million passenger trips from February 2 to March 13, with enhancements in ticket purchasing, capacity expansion, and service upgrades to ensure a smooth travel experience [2][7]. Ticketing Optimization - The introduction of a dedicated phone booking service for seniors aged 60 and above by the railway's 12306 platform aims to facilitate ticket purchases for those less familiar with smartphones [2][4]. - Additional measures include increased student discount tickets for the 2026 graduating class and automatic ticket redemption for workers through the 12306 app [4]. - A new "free limited-time ticket refund" policy allows passengers to cancel mistakenly purchased tickets without fees within 30 minutes of payment and up to 4 hours before departure [5][4]. Capacity Expansion - The new train operation schedule launched on January 26 includes 22 new lines and over 3,100 kilometers of track, significantly increasing passenger capacity during the Spring Festival [7]. - The optimization of train schedules is expected to allow for over 14,000 passenger trains on peak days, enhancing overall transport capacity [7][9]. Service Enhancements - The "Light Travel" service allows passengers to send their luggage directly to their homes, reducing the burden of carrying heavy bags [14]. - The "Ski Equipment Convenience" service enables ski enthusiasts to bring their gear on board, addressing previous restrictions on oversized items [16]. - Additional services include children's play areas on trains and a self-service mailing system for prohibited items at stations, improving overall passenger experience [18][20]. Collaborative Efforts Across Transport Modes - The transportation sector, including rail, road, air, and water, is working together to optimize travel experiences, with measures such as free highway access for small vehicles and increased flight frequencies [20].