顾客称黄金手镯断裂掉出2颗钢珠，少了有0.3克，店家：承诺退还费用，召回了该批次已售出的9个手镯中的5个

Core Viewpoint - A customer reported finding steel balls inside a gold bracelet purchased from an online store, prompting the store owner to recall several sold items for investigation [1][4]. Group 1: Incident Details - The store owner, Mr. Tong, received feedback from a customer on January 27, stating that two steel balls were found in the gold bracelet, which resulted in a weight loss of 0.3 grams [4]. - The processing company denied any wrongdoing regarding the insertion of steel balls into the bracelet [4]. - To maintain the store's reputation, Mr. Tong initiated a recall of 5 out of 9 sold bracelets from that batch [4]. Group 2: Investigation Findings - On February 6, Mr. Tong conducted an inspection of the recalled bracelets and found that 2 of the 7 products had water traces, but none contained steel balls [6].