Core Viewpoint - The article highlights a successful mediation by the Fengtai District Market Supervision Bureau in Beijing, resolving a consumer refund dispute with a dance institution, showcasing the effectiveness of the "Fengling" initiative at the grassroots level [1] Group 1: Consumer Rights Protection - A consumer requested a refund for a 7,500 yuan prepaid membership card due to health reasons, but the business initially proposed a 30% penalty on the payment amount in addition to deducting used class fees [1] - The mediation process involved educating the consumer and the business about the Consumer Rights Protection Law and the Civil Code, emphasizing that excessive penalty clauses may not be supported when a consumer cannot continue due to legitimate health reasons [1] Group 2: Business Response - After multiple communications by the staff, the business agreed to refund the remaining balance in full and additionally offered complimentary postnatal dance classes for the consumer to use once she has recovered [2]
北京市丰台区市场监管局丽泽所妥善解决退费纠纷
Xin Lang Cai Jing·2026-02-09 06:55