Transform Shared Service Organization Improves EHR Performance and Drives AI Adoption with Oracle Cloud Infrastructure

Core Insights - The five hospitals in the Erie St. Clair region of Southwest Ontario have improved their electronic health record (EHR) performance by migrating to Oracle Cloud Infrastructure (OCI), enhancing patient and clinician experiences, data security, and operational resilience [1][2][3] Group 1: Migration to OCI - The migration to OCI has led to a 71% reduction in average page load time for clinicians and a 46% decrease in login response time, significantly improving EHR usability and availability [3][8] - TSSO, which manages IT needs for the five hospitals, is now able to deliver real-time patient information to clinicians, enhancing data security and operational efficiency [2][5] Group 2: Integration of AI Technologies - A pilot program for Oracle Health Clinical AI Agent is underway, which will allow clinicians to generate comprehensive draft notes from patient interactions in near real-time, reducing administrative burdens [4][5] - The integration of AI technologies is expected to further improve patient care by allowing physicians to focus more on patient interactions rather than documentation [4][5] Group 3: Organizational Goals and Vision - TSSO aims to redefine people-centered care by providing integrated and coordinated patient services across its network, with OCI laying the groundwork for this vision [5][6] - The use of OCI supports continuity of critical health services and enhances system-level preparedness across the region, aligning with TSSO's strategic goals [5][6]