吃火锅加收“辛苦费”？不妥！江苏省消保委： 创新经营模式不应超越消费者权益保障界限

Core Points - A hotpot restaurant in Chongqing has introduced a new business model charging "dinner labor fees" and "child and elderly labor fees," totaling 60 yuan and 10 yuan respectively, which has raised consumer concerns [1] - The local market regulatory authority has ordered the restaurant to cease this additional charge, emphasizing compliance with market regulations and reasonable profit margins [1] - The Jiangsu Consumer Protection Committee has highlighted the need for a balance between innovative business practices and consumer rights protection, urging businesses to respect consumer rights while innovating [1] Group 1 - The restaurant's model of charging separate "labor fees" is seen as a violation of consumer rights, as it may mislead customers regarding total costs during dining [1] - The Jiangsu Consumer Protection Committee stresses that while innovation in the food service industry is encouraged, it must not infringe upon consumer rights [1][2] - The restaurant's claim of informing customers about the "labor fees" through menus and staff may not be sufficient in a noisy dining environment, potentially violating consumer rights to informed consent [1] Group 2 - The practice of charging separate fees for services that should be included in the menu price is not compliant with consumer protection laws, which require clear and accurate pricing information [2] - The Jiangsu Consumer Protection Committee advises businesses to adhere to legal pricing standards and ensure all charges are clearly communicated to consumers [2] - Regulatory authorities are urged to maintain a balance between encouraging market vitality and ensuring fair practices, particularly regarding misleading charges [2]