南宁市市场监管局专业市场管理分局公布2025年家用品牌汽车消费投诉情况

Core Insights - The overall consumer complaints regarding household brand automobiles in Nanning, Guangxi, are stable, indicating a good operational order in the industry [1] Group 1: Overview of Automobile Consumer Complaints - In 2025, a total of 2,455 complaints were received, representing a 29.5% increase compared to 2024, involving 51 automobile brands [2] - New car complaints accounted for 58.4% of total complaints, with 1,434 cases primarily related to contract fulfillment, product quality, and after-sales service [2] - The top three complaint types were contract breaches (568 cases), quality issues (472 cases), and after-sales service (449 cases), collectively making up 60.7% of complaints [2] - Complaints due to dealership closures reached 412 cases, accounting for 16.8% of total complaints, with consumer demands focused on redeeming remaining maintenance or refunds [2] Group 2: Analysis of Complaint Issues - Contract disputes remain high, with issues such as refusal to refund deposits, failure to deliver vehicles as per contract, and unfair terms being common [3][4] - Quality disputes are on the rise, with traditional fuel vehicles facing engine issues and electric vehicles encountering problems like exaggerated range and charging compatibility [3] - After-sales service complaints have increased, highlighting long diagnostic periods, parts shortages, and businesses evading warranty responsibilities [4] Group 3: Measures to Optimize the Automobile Consumption Environment - The management bureau has introduced innovative regulatory measures to address the high incidence of contract disputes, including promoting a "7-day no-reason return" policy, with 35 dealers participating and over 1,021 returns processed in 2025 [5][6] - Enhanced supervision of delivery processes has been implemented, with measures against businesses failing to deliver vehicles and certificates on time [6] - Targeted actions have been taken against a major automobile sales group for failing to honor maintenance packages due to widespread closures, including administrative penalties and requirements to establish maintenance facilities [6] Group 4: Consumer Rights Protection Recommendations - Consumers are advised to choose reputable dealers, carefully read contracts, and document all agreements in writing to avoid disputes [7][8] - It is recommended to retain complete evidence of transactions and communications to support claims in case of disputes [8] - Consumers should utilize available return policies and seek legal support when necessary, especially in complex cases [8]