（新春走基层）刷脸秒取、30秒寻物 成都东站智能“大胃王”护航春运

Core Viewpoint - The introduction of the "Big Stomach King" intelligent lost and found system at Chengdu East Station significantly enhances the efficiency of retrieving lost items, particularly identification cards, during the 2026 Spring Festival travel season, which is expected to see a record passenger volume of 15.152 million, a 5.7% increase from 2025 [1][6]. Group 1: System Features - The "Big Stomach King" system includes a self-service ID retrieval machine that can store up to 500 ID cards, allowing travelers to quickly retrieve their lost IDs through facial recognition in seconds [2][5]. - The system also features a 35-compartment self-service lost item retrieval cabinet, which reduces the average search time for individual items from 3 minutes to 30 seconds, enhancing operational efficiency [5][6]. - A customer service integrated machine is part of the system, automating the entire lost item registration and retrieval process, including photo entry, information recognition, and electronic signing [5][6]. Group 2: Service Enhancements - The intelligent lost and found system operates 24/7, addressing the needs of travelers arriving outside regular hours, although prior reservations are required for using the retrieval cabinet [5][6]. - Additional services introduced during the Spring Festival include consultation robots, English translation devices, and dedicated ticket windows for students and workers, aiming to improve the overall travel experience [6]. - The station is committed to providing a safe, convenient, and comfortable journey for travelers, reflecting the dedication of railway staff during the busy Spring Festival period [6].