Core Viewpoint - The sudden closure of multiple Shanghai Xiaonan Guo restaurants has raised concerns among consumers regarding the inability to refund deposits for New Year's Eve dinners and balances on stored value cards [1][4][8] Group 1: Restaurant Closures - Nearly 20 Xiaonan Guo locations in Shanghai are reported to be closed or in a state of suspension, with no response from the restaurants when contacted [4][8] - The closures occurred abruptly, with restaurants still accepting reservations and processing stored value cards as recently as late January [8] Group 2: Consumer Impact - Some consumers have successfully received refunds for their New Year's Eve dinner deposits, while others report difficulties in contacting the restaurants to retrieve funds from stored value cards [7][8] - A consumer mentioned having two stored value cards with balances of approximately 3000 yuan and 5000 yuan, which remain unrecoverable due to the inability to reach the restaurant [7] Group 3: Regulatory Response - The Shanghai Market Supervision Administration indicated that complaints related to prepaid cards due to business closures are handled by industry authorities in coordination with relevant districts [7][8] - The local business department has convened industry associations and Xiaonan Guo representatives to address the situation and facilitate resolution for affected consumers [8]
上海小南国多家门店停业引发退款纠纷，有消费者称已收到年夜饭订金退款