1月黑猫投诉OTA红黑榜：Agoda暴力取消订单差价损失无人赔

Core Insights - The article discusses the January complaint handling red and black list published by the Black Cat Complaint platform, reflecting the complaint resolution status of various companies [1][7] - As of the end of January 2026, the platform has received nearly 32.74 million valid consumer complaints, with approximately 790,000 valid complaints in January alone [1][7] Group 1: Complaint Statistics - The Black Cat Complaint platform has accumulated nearly 32.74 million valid consumer complaints as of January 2026 [1][7] - In January 2026, the platform received nearly 790,000 valid complaints [1][7] Group 2: Red and Black Lists by Industry - Shared Services: - Blacklist includes companies like Guangyu Koste, Smart Xiaolian, and Hello [10] - Whitelist includes companies like Monster Charging and Street Electric [10] - Shopping Platforms: - Blacklist includes major platforms such as Taobao Mall, Tmall, and JD.com [10] - Whitelist includes Heart Joy Mall and Tmall Supermarket [10] - Travel and Accommodation: - Blacklist includes airlines like Capital Airlines and Shenzhen Airlines [10] - Whitelist includes companies like Chengdu Ocean Travel and Jinjiang Star [10] - Entertainment and Lifestyle: - Blacklist includes Tencent and WeChat [10] - Whitelist includes iQIYI and various tech companies [10] - Education and Training: - Blacklist includes companies like Zhonggong Education and Duolingo [10] - Whitelist includes companies like Beifuli Family Education and Yuanfudao [10] Group 3: Consumer Warnings - The Black Cat platform emphasizes that it does not charge consumers for resolving disputes and warns against fraudulent activities [11] - Consumers are advised to use official channels for complaints and to be cautious of third-party claims for refunds [11][12]