Businesswire·2026-02-11 08:30Core Insights - Vonage and C3 AI have partnered to launch C3 AI Field Services, integrating C3 AI's Enterprise AI capabilities with Vonage's communications and network APIs to enhance mobile workforce operations [1] Group 1: Partnership Overview - The collaboration aims to address challenges faced by field service workers, such as complex equipment and fragmented information, by providing real-time insights and guidance through AI agents [1] - The C3 AI Field Services module is part of the C3 AI Asset Performance Suite and is designed to improve first-time fix rates and support safety compliance [1] Group 2: Technology and Features - The solution utilizes Vonage's advanced APIs, including Quality on Demand, to ensure high-performance connectivity and enhance technician efficiency [1] - Key features include knowledge management for training, remote video assistance for expert guidance, live AI assistance for troubleshooting, and secure login capabilities [1] Group 3: Market Context - The global field service market focuses on optimizing off-site workers and equipment, with the new solution addressing issues like increased asset downtime and higher Total Cost of Ownership (TCO) [1] - The partnership highlights the transformative potential of network intelligence and aims to set new standards for trust and innovation in enterprise solutions [1]