Freshworks In The Black, Posts $191 Mn Profit In Q4 2025

Financial Performance - Revenue from operations grew 14% to $222 million during the December quarter from $194 million in the fourth quarter of 2024 [1][2] - The company posted a net profit of $191.4 million compared to a net loss of $21.9 million in the same quarter last year, aided by tax benefits [1] - Operating profit was reported at $39.7 million during the quarter, a significant improvement from an operating loss of $23.7 million in Q4 2024 [3] - Total expenses were reduced to $150.8 million from $188.9 million in the year-ago quarter [3] - For the full year 2025, revenue from operations increased 16% to $838 million from $720.4 million in 2024, with a net profit of $183 million compared to a net loss of $95.4 million in 2024 [3] Customer Growth and Product Development - The number of customers contributing more than $5 million in annual recurring revenue (ARR) increased by 10% year-over-year, reaching 24,762 in the fourth quarter [4] - Freshworks onboarded new customers such as Armanino, British Film Institute, ENGIE Impact, EquipmentShare, Kidde, and NBT Bancorp, Inc. during the quarter [4] - The company announced an agreement to acquire AI-powered incident management platform FireHydrant to enhance its AI-native solutions for service reliability [5] Strategic Focus - Freshworks continues to emphasize AI-powered software as a key growth driver and customer expansion path, as highlighted by the CEO [4] - The company offers a suite of cloud-based software aimed at managing customer engagement, sales, IT service management, and marketing [6]