AI预判、精准调配，苏宁易购开通春节服务“绿色通道”

Core Insights - Su Ning Yi Gou has launched an emergency response mechanism to assist vulnerable groups, such as the elderly, during the winter season, ensuring timely delivery and installation of essential heating appliances [1][3] - The company utilizes AI technology to optimize emergency delivery and repair services, enhancing efficiency and precision during the busy holiday season [3][5] - Over 10,000 engineers will be on duty during the Spring Festival, ready to address urgent repair needs, with a focus on high-frequency winter appliances [5] Group 1 - Su Ning Yi Gou has implemented a "green channel" for emergency services, allowing for rapid delivery of essential small appliances like heaters and power banks within 30 minutes [1] - The company collaborates with instant retail platforms like Meituan to ensure quick access to necessary products for customers in need [1][3] - For larger appliances, engineers can respond to urgent repair requests within 2 hours, ensuring the safe operation of household devices during winter [1] Group 2 - The "AI smart brain" system analyzes historical consumption data and regional weather patterns to predict demand for seasonal products, optimizing inventory allocation [3] - The company has prepared common spare parts in advance for frequently used winter appliances, enhancing repair efficiency [5] - Su Ning Yi Gou aims to provide a comforting service experience, emphasizing the importance of both product delivery and customer care during the winter season [5]