《旅游投诉处理办法》3月15日起施行

Core Viewpoint - The Ministry of Culture and Tourism of China announced the implementation of the "Tourism Complaint Handling Measures," effective from March 15, 2026, to address the evolving landscape of tourism complaints and enhance the efficiency of complaint resolution [1] Summary by Relevant Sections Complaint Handling - Tourists can file complaints regarding: 1. Violations of contract terms by tourism operators 2. Personal or property damage caused by tourism operators 3. Disputes arising from force majeure affecting contract fulfillment 4. Other issues harming tourists' legal rights [1][1][1] Jurisdiction and Efficiency - The new measures improve jurisdictional regulations by adding designated jurisdiction content and clarifying handling methods when multiple jurisdictions apply to the same tourism dispute [1] - The measures also aim to reduce the time for accepting complaints and simplify processing procedures, providing stronger protection for tourists to uphold their legal rights [1][1]