华住会回应北京消协约谈：以消费者权益为首要原则，全面自查整改，定期公布会员权益保障情况

Core Viewpoint - The company has acknowledged the concerns raised by the Beijing Consumers Association regarding unfair terms in its membership service agreement and has initiated a comprehensive self-examination and rectification process [1][2]. Group 1: Company Response - The company has expressed its commitment to consumer rights and has pledged to improve its user feedback collection mechanism and regularly disclose the status of member rights protection [1]. - The company will adjust the arbitration jurisdiction provisions in its agreements to comply with the Consumers Association's rectification requirements [1]. Group 2: Regulatory Findings - The Beijing Consumers Association found that the membership plan and service terms effective from July 18, 2025, included a clause that unilaterally limited dispute resolution to the Shanghai Arbitration Commission, which was deemed an unreasonable restriction on consumer rights [2]. - The Consumers Association has mandated the company to complete the necessary rectifications within 10 working days [2].