《旅游投诉处理办法》公布

Core Viewpoint - The Ministry of Culture and Tourism has revised the "Tourism Complaint Handling Measures" to enhance the efficiency and effectiveness of handling tourism complaints, which will take effect on March 15, 2026 [1][2] Group 1: Complaint Handling Regulations - The revised measures improve jurisdictional regulations for tourism complaints by adding designated jurisdiction and clarifying handling methods when multiple jurisdictions apply, aiming to enhance complaint processing efficiency [1] - The measures compress the time limits for accepting complaints and simplify the processing procedures, providing stronger protection for tourists to uphold their legal rights [1] Group 2: Administrative Enforcement and Supervision - The measures differentiate between three scenarios in complaint handling: within the agency's responsibilities, outside the agency's responsibilities, and criminal cases, refining the approach to suspected illegal activities discovered during complaint processing [1] - The revised measures establish a data-sharing mechanism among local cultural and tourism authorities and related departments, enhancing data analysis and utilization [2] - New supervisory responsibilities for cultural and tourism authorities regarding complaint handling are introduced, ensuring necessary foundational support for complaint processing institutions [2]