北京市市场监督管理局约谈12家第三方火车票网络销售平台
Yang Shi Xin Wen Ke Hu Duan·2026-02-12 01:24

Core Viewpoint - The Beijing Municipal Market Supervision Administration held an administrative interview with 12 major platforms involved in online train ticket sales to address significant consumer complaints regarding misleading practices in ticket sales [1] Group 1: Compliance Requirements - Platforms are required to strictly implement their primary and social responsibilities, promoting a business philosophy that facilitates travel for passengers [1] - A comprehensive review of business models and service processes is mandated, prohibiting any indication that consumers can gain priority ticket purchasing privileges through paid services, and requiring the rectification of misleading promotions such as "accelerated packages" and "dual channels" after tickets are sold out [1] - Platforms must conduct a thorough review and rectify their pages by removing products that contain misleading promotions, adjusting promotional content, and prohibiting the use of 12306 images, text, and trademarks that may mislead consumers into thinking there is a specific business partnership with 12306 [1] - Clear pricing must be ensured, with significant reminders of the content and prices of value-added services, and timely rectification of issues where the displayed ticket prices do not match the actual payment due to unclear value-added service notifications, thereby safeguarding consumers' right to know [1]