元保的普惠逻辑与六年进化：让时代和科技惠及每个重要的普通人

Core Insights - The article emphasizes the importance of inclusive insurance that caters to the needs of ordinary people, highlighting the role of technology in making insurance more accessible and affordable [1][18] - Yuanbao, a leading internet insurance technology group in China, aims to leverage technology to promote inclusive insurance, aligning with the broader trend in the insurance industry towards enhancing protection for ordinary families [1][18] Group 1: Focus on "Inclusivity" and "Affordability" - The Chinese insurance industry is undergoing a paradigm shift, with traditional life insurance models facing challenges while technology is driving down costs and improving efficiency, thus promoting inclusive insurance [2][3] - Yuanbao stands out by focusing on inclusive health insurance through internet-based solutions, addressing the balance between social value and commercial viability [2][3] - The development of inclusive insurance is currently in a phase of growth and capability testing, facing challenges such as diverse protection needs and the need for better product customization [3] Group 2: Product Innovation and Accessibility - Yuanbao utilizes AI technology to personalize advertising and product services, significantly enhancing the accessibility of insurance for a broader audience [4] - The company has introduced various tailored products to meet specific health needs, such as insurance for women and seniors, and has relaxed restrictions for new workers [4][5] - Yuanbao's commitment to affordability is evident in its product offerings, which include enhanced coverage without increasing costs, thereby alleviating financial pressure on families [5][6] Group 3: Claims Experience and Service Efficiency - The article highlights the transformation of claims processing from a mere administrative task to a critical aspect of service value, with Yuanbao leveraging technology to improve efficiency and transparency [10][13] - Yuanbao has implemented a "one-click upload" feature for claims, significantly reducing processing time and enhancing user experience [10][11] - The company also offers personalized claims assistance through its "Ruyi Claim" service, which has successfully resolved numerous disputes and increased user satisfaction [11][13] Group 4: Policy Support and Technological Integration - The Chinese government has prioritized the development of inclusive insurance, issuing guidelines to promote high-quality growth in this sector [14][15] - The integration of digital technologies, such as big data and AI, is crucial for enhancing the efficiency and sustainability of inclusive insurance [15][16] - Yuanbao's growth trajectory reflects its proactive approach to technology, establishing a comprehensive intelligent insurance service system that addresses real-world needs [15][16] Group 5: Future Outlook - The insurance industry is moving towards a new phase of inclusive development and service enhancement, with Yuanbao leading the way in making health insurance accessible to all [18] - Experts predict that inclusive insurance will evolve towards more precise, long-term, and systematic solutions, with technology playing a pivotal role in this transformation [18]