国网金昌供电公司：电暖新春市集 服务护航年味

Core Viewpoint - The article highlights the proactive measures taken by the State Grid Gansu Electric Power Company to ensure stable and safe electricity supply during the first New Year goods festival at the Longteng Convenient Agricultural Market in Jinchang City, showcasing their commitment to customer service and community support [1][3]. Group 1: Event Overview - The first New Year goods festival at Longteng Convenient Agricultural Market was launched, featuring a dual-zone model combining daily necessities and local specialties, along with innovative services for a one-stop shopping experience [1]. - The festival aims to enhance community engagement and provide a festive atmosphere for residents [1]. Group 2: Electricity Supply Assurance - The company adhered to its principle of "Electricity for the People" by providing high-quality services through early intervention, precise coordination, and comprehensive support for the festival [3]. - A specialized service team was formed, consisting of party members and technical experts, to conduct on-site inspections and address the diverse electricity needs of the market [3]. Group 3: Customized Services - The company implemented a "one enterprise, one policy; one stall, one guarantee" customized service approach, assigning dedicated customer managers to the exhibition center and distributing safety electricity cards to vendors [4]. - Educational initiatives were conducted to improve vendors' knowledge of electricity usage, including one-on-one visits and the distribution of over 300 informational brochures [4]. Group 4: Monitoring and Maintenance - The company utilized an intelligent monitoring system and drone inspections to ensure rapid fault detection and response, reducing repair times to within 30 minutes [4]. - During the festival, a dual-line guarantee system was established, combining online monitoring with offline inspections to ensure stable equipment operation and zero complaints regarding power supply [4].