1月黑猫投诉企业红黑榜：Agoda暴力取消订单差价损失无人赔

Core Insights - The article discusses the January complaint handling red and black list published by the Black Cat Complaint platform, highlighting the performance of various companies in addressing consumer complaints [1][13]. Group 1: Complaint Statistics - As of the end of January 2026, the Black Cat Complaint platform has received nearly 32.74 million valid consumer complaints, with approximately 790,000 complaints recorded in January alone [1][13]. - The red and black lists categorize companies based on their complaint handling performance across different consumer sectors, aiming to provide valuable consumer references [1][13]. Group 2: Notable Complaints - Agoda faced multiple complaints for unilaterally canceling orders without compensation, leading to significant price differences for consumers when rebooking hotels, with a complaint response rate of 0% [2][14]. - Capital Airlines received complaints regarding flight cancellations without compensation, with a total of 7,779 complaints and a response rate of only 54%, dropping to 4.5% in the last 30 days [3][15]. - Vienna Hotels was criticized for poor service quality, including non-functional air conditioning and hot water, with staff refusing to resolve issues or provide refunds [4][16]. - The precious metals trading market saw complaints about delayed shipments and issues with product authenticity, with consumers facing difficulties in obtaining refunds [5][18]. - Consumers reported issues with Han Shu cosmetics, which were found to have a low production cost and alleged illegal additives, resulting in a high volume of complaints and a 0% response rate [6][19]. - Old Temple Gold faced complaints for not disclosing the weight of gold jewelry, leading to discrepancies in value and refusal to process refunds, with a response rate of 0% in the last 30 days [7][20]. Group 3: Industry Red and Black Lists - In the shared services sector, companies like Guangyu Koste and Hello were placed on the black list, while Monster Charging and Street Electric made it to the red list [8][21]. - In the shopping platform category, major platforms like Taobao and JD.com were listed on the black list, while Heart Joy Mall and Tmall Supermarket were recognized on the red list [8][21]. - The travel and accommodation sector saw Capital Airlines and several others on the black list, while companies like Fly Easy and Jinjiang Star were highlighted on the red list [8][21]. - In the entertainment and lifestyle sector, platforms like WeChat and Tencent were blacklisted, while companies like iQIYI and Cloud Technology were recognized positively [8][21]. - The education and training sector included companies like Zhonggong Education on the black list, while brands like Yuantong Education were acknowledged on the red list [22].