Yang Zi Wan Bao Wang·2026-02-12 03:12Core Insights - The article highlights the exceptional service provided by the Industrial and Commercial Bank of China (ICBC) at its Nantong Haimen Changjiang Road branch, which led to a significant customer relationship enhancement and a subsequent deposit of 1 million yuan [1][2]. Group 1: Customer Service Excellence - A customer, Ms. Wang, approached the bank to exchange a collection of commemorative coins but was unfamiliar with the process and standards [1]. - The branch staff quickly initiated a "special currency exchange green channel," where they meticulously verified each coin's details, ensuring they met the exchange standards despite minor imperfections [1]. - The entire exchange process was completed efficiently in just 20 minutes, alleviating the customer's initial anxiety and earning her praise for the service [1]. Group 2: Business Development Impact - Following the positive experience, Ms. Wang returned to the branch to deposit 1 million yuan, expressing her trust in the bank due to the attentive service she received [1]. - The article emphasizes that the careful handling of even small transactions can lead to significant customer trust and loyalty, creating a virtuous cycle of quality service driving business growth [2].