'Viksit Bharat cannot truly become a reality unless...'

Core Insights - The discussion emphasizes the necessity of leveraging technology, particularly artificial intelligence (AI), to enhance banking services and financial literacy, which is crucial for unlocking the country's potential [1][17]. Group 1: Technology in Banking - Technology is now essential for banks to sustain operations, with AI adoption being a key factor for institutional survival [5][6]. - The BFSI sector is recognized as the most digitally mature, carrying the responsibility to integrate emerging technologies into daily operations [18]. - There is a need for banks to focus on delivering better last-mile services through technology, rather than just improving efficiency [6][17]. Group 2: Leadership and Gender Inclusion - Leadership lessons from the banking sector highlight the importance of adaptability and value addition from the onset of leadership roles [8][9]. - Initiatives such as sabbatical leave for women and support for rural assignments were implemented to promote gender equality in career progression [11][12][14]. - Despite past successes in promoting women leaders, challenges remain in breaking the glass ceiling in the banking industry [15]. Group 3: Customer Service Challenges - Customer service remains an unfinished business in banking, with digital transformation introducing new risks, particularly for vulnerable populations [22][23]. - Continuous and scaled efforts are required to improve customer service, rather than relying on one-off initiatives [22][23].