黑猫投诉1月数据说： 韩束添加剂引发集体投诉 寒假到来带动投诉增长

Core Insights - The Black Cat Complaint platform reported a total of nearly 32.74 million effective consumer complaints as of January 2026, with approximately 790,000 complaints in January alone [1][11] - The beauty industry saw a significant increase in complaints due to the controversy surrounding Han's facial mask, with complaints rising by 166.27% month-over-month [2][12] - The rental car industry also experienced a notable increase in complaints, up 45.09% from December, attributed to issues like unfair terms and additional charges [4][14] - Complaints related to the gaming industry increased by 11.29% in January, with over half of these complaints concerning refund issues for minors [5][16] Beauty Industry - The beauty industry faced a surge in complaints, nearing 5,000 in January, primarily due to the Han's mask additive controversy [2][12] - The controversy involved the revelation of a banned ingredient, leading to a spike in complaints, with daily complaints exceeding 500 at the peak [3][13] Rental Car Industry - The rental car sector saw a significant rise in complaints during January, driven by increased travel demand during the winter holiday [4][14] - Main issues reported included unfair practices such as charging full fees for early returns and unexpected additional charges [4][14] Gaming Industry - The gaming industry complaints rose as more students engaged in gaming during the winter break, with a notable increase in refund-related issues for minors [5][15] - Over 50% of gaming complaints in January were related to refund problems for minors, highlighting gaps in the industry's protection mechanisms [6][16]