攀枝花市环境能源集团西城分公司探索社区服务新模式

Core Viewpoint - The company has established a water service point in the Yangjiaping community to address the water service challenges faced by the elderly population, enhancing accessibility and satisfaction with public services [1][2] Group 1: Service Implementation - The water service point was set up in response to the needs of the elderly, with 33% of the community's population being over 60 years old, many of whom are not proficient in using smart services [1] - Approximately 80% of elderly residents rely on traditional offline methods for water service transactions, prompting the company to create a convenient service point at the community center [1] Group 2: Service Content and Community Engagement - The company has enriched service offerings by providing on-site explanations and distributing informational materials about water pricing, measurement methods, and smart services, enhancing residents' understanding [1] - A special care roster has been established for vulnerable groups, leading to over 150 free maintenance services for water pipes and valves, which has improved service efficiency and strengthened trust between the company and residents [1] Group 3: Long-term Mechanism and Future Plans - A regular service schedule has been established, with fixed hours for water bill payments, consultations, and repairs, while additional services can be requested as needed [2] - The initiative is part of a broader effort to enhance community governance and demonstrate corporate social responsibility, with plans to replicate this service model in more communities to support the development of elderly-friendly environments [2]