新华社：投诉了就退钱，不投诉就赚到，这是把旅客当韭菜割！

Core Viewpoint - The Beijing Market Supervision Administration has held an administrative interview with 12 major online train ticket sales platforms due to public complaints about issues in online ticket sales, highlighting the need for better consumer protection and transparency in the industry [1][3]. Group 1: Issues with Online Ticket Sales Platforms - Some platforms exploit the urgency of consumers during peak travel seasons, offering paid services that mislead customers into believing they can secure tickets more easily, which is not the case [1][3]. - Third-party platforms falsely advertise services like "priority ticket purchasing" and "accelerated packages," which do not actually improve the chances of securing tickets, leading to consumer frustration and financial loss [3][5]. - Consumers have reported negative experiences, such as purchasing tickets through third-party platforms only to receive less desirable options than what they could have obtained directly from the official railway service [3][5]. Group 2: Consumer Rights and Industry Responsibility - There is a call for platforms to clearly disclose the nature and pricing of additional services, ensuring that consumers are well-informed and protected [5]. - The railway department has clarified that it does not collaborate with any third-party platforms and has not opened any ticket sales interfaces, emphasizing that claims of paid acceleration services are false [3][5]. - The industry is urged to prioritize integrity and genuine service to travelers, especially during high-demand periods like the Spring Festival travel season [5].